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Starwood Hotels & Resorts Worldwide, Inc.

Starwood Hotels & Resorts Worldwide, Inc.

Introduction

Introduction
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with nearly 1,200 properties in 100 countries and 181,400 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element®. The Company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands.
Brands
We are one of the world's largest hotel and leisure companies. We conduct our hotel and leisure business both directly and through our subsidiaries.Our brand names include the following:

St. Regis® (luxury full-service hotels, resorts and residences) is for connoisseurs who desire the finest expressions of luxury. They provide flawless and bespoke service to high-end leisure and business travelers. St. Regis hotels are located in the ultimate locations within the world’s most desired destinations, important emerging markets and yet to be discovered paradises, and they typically have individual design characteristics to capture the distinctive personality of each location.

The Luxury Collection® (luxury full-service hotels and resorts) is a group of unique hotels and resorts offering exceptional service to an elite clientele. From legendary palaces and remote retreats to timeless modern classics, these remarkable hotels and resorts enable the most discerning traveler to collect a world of unique, authentic and enriching experiences indigenous to each destination that capture the sense of both luxury and place. They are distinguished by magnificent decor, spectacular settings and impeccable service

W® (luxury and upscale full-service hotels, retreats and residences) is where iconic design and cutting-edge lifestyle set the stage for exclusive and extraordinary experiences. Each hotel and retreat is uniquely inspired by its destination, where innovative design converges with local influences to create energizing spaces for guests to play or work by day or mix and mingle by night. Guests are invited into dynamic environments that combine entertainment, vibrant lounges, modern guestrooms, and innovative cocktail culture and cuisine. The beats per minute increase as the day transitions to night, amplifying the scene in every W Living Room for guests to socialize and see and be seen. W Hotels Worldwide, a global design powerhouse brought to life through W Happenings, exclusive partnerships and the signature Whatever/Whenever ® service philosophy that grants its guests and local community access to what’s new and next.

Westin® (luxury and upscale full-service hotels, resorts and residences) provides innovative programs and instinctive services which transform every aspect of a guest’s stay into a revitalizing experience. Indulge in a deliciously wholesome menu including exclusive SuperFoodsRx ® dishes. Energize in the fitness studio with the industry-leading WestinWORKOUT ® . Revive in the Heavenly ® Bath where luxurious touches create a spa-like experience. And of course, experience truly restorative sleep in the world-renowned Heavenly ® Bed—an oasis of lush sheets, down, and patented pillow-top mattress. Whether an epic city center location or refreshing resort destination, Westin ensures guests leave feeling better than when they arrived.Westin. For A Better You.

Le Méridien® (luxury and upscale full-service hotels, resorts and residences) is a Paris-born hotel brand, currently represented by 96 properties in 41 countries worldwide. Le Méridien aims to target the creative mind: an audience inspired by creativity who are eager to learn something new and see things in a different light. A curated approach towards the arts connects Le Méridien with the creative mind in an authentic and credible way. A cultural curator was engaged, responsible for integrating the arts into the guest experience and identifying the appropriate creative talents, a family of cultural innovators, LM100 TM , to define and enrich the guest experience through their dedicated tailor-made creations. This esteemed group comprises of a global array of visionaries, from painters to photographers, musicians to designers and chefs. Le Méridien is more than a hotel, it’s a way of life that provides “A New Perspective”.

Sheraton® (luxury and upscale full-service hotels, resorts and residences) is our largest brand serving the needs of business and leisure travelers worldwide. For over 75 years this iconic brand has welcomed guests, becoming a trusted friend to travelers and one of the world’s most recognized hotel brands. From being the first hotel brand to step into major international markets like China, to completely captivating entire destinations like Waikiki, Sheraton understands that travel is about bringing people together. Our social spaces define and differentiate Sheraton. The Link@Sheraton SM experienced with Microsoft is the heart of our lobby. Guests enjoy the upside of everything with Sheraton Club, designed with SPG members in mind. Sheraton Fitness programmed by Core Performance brings guests together as they train and eat healthy on the road. Sheraton transcends lifestyles, generations and geographies and will continue to welcome generation after generation of world travelers as The World’s Gathering Place.

Four Points® (select-service hotels) delights the self-sufficient traveler with what is needed for greater comfort and productivity. Great Hotels. Great Rates. All at the honest value our guests deserve. Our guests start their day feeling energized and finish up relaxed, maybe even with one of our Best Brews (local craft beer). It’s the little indulgences that make their time away from home special.

Aloft® (select-service hotels) first opened in 2008. It opened its 62nd property in 2012. Aloft provides new heights: an oasis where you least expect it, a spirited neighborhood outpost, a haven at the side of the road. Bringing a cozy harmony of modern elements to the classic on-the-road tradition, Aloft offers a sassy, refreshing, ultra effortless alternative for both the business and leisure traveler. Fresh, fun, and fulfilling, Aloft is an experience to be discovered and rediscovered, destination after destination, as you ease on down the road. Style at a Steal.

Element® (extended stay hotels) first opened in 2008, provides a modern, upscale and intuitively designed hotel experience that allows guests to live well and feel in control. Inspired by Westin, Element hotels promote balance through a thoughtful, upscale environment. Decidedly modern with an emphasis on nature, Element is intuitively constructed with an efficient use of space that encourages guests to stay connected, feel alive, and thrive while they are away. Primarily all Element hotels are LEED certified, depicting the importance of the environment in today’s world. Space to live your life.

Factsheet

Head Office (city)
Stanford (Head Office Starwood Hotels & Resorts),
Brussels (Divisional Office EAME), (Divisional Office AP), (Divisional Office Latin America), (Divisional Office North America)
Number of employees
181400 associates, 450 in the Netherlands
Locations
More than 100 countries
the Netherlands Amsterdam, Schiphol & The Hague
Areas of expertise
Finance, Revenue Management, HR, Marketing, Sales, Duty Management, Recruitment, Development, Feasibility, Brand Management, F&B, Rooms Division, Operational Innovation, Events
Promises
We play as a Team, Do the right thing, Go the extra step.

Career

Career possibilities
Engage with Starwood
An internship at one of our hotels gives students the in-depth experience they need to successfully enter the workforce. Students garner invaluable project experience, develop a network of professional contacts, and learn how to work effectively and collaboratively in a fast-paced environment that spans multiple departments. We create. We advance. We inspire.

We create.
At Starwood Hotels & Resorts Worldwide Inc, we create opportunities for undergraduates and graduates across every area of our business. Through our internships and management training programs you will gain invaluable project experience, hone your leadership and team skills and position yourself for a rewarding career in the hospitality industryand beyond.

We advance.
No matter where we go, we always move forward. We open new hotels and resorts and create more personal, global experiences for our guests. You can be a part of it all with our programs at our properties and corporate locations throughout the world!

We inspire.
We immerse you with people, places and practices that make up our thriving portfolio. You will experience firsthand the thrills of working with some of the most sought-after hospitality brands and leaders in the world.
Succes Stories
The Netherlands:
• Roos Hoekstra – Events Coordinator Hotel Des Indes
• Merel van Dort – Sales Specialist Starwood Hotel the Netherlands
• Gladys Camphuijsen – Sales Specialist Starwood Hotels the Netherlands
• Gordon Gebhard – F&B Manager Hotel Pulitzer
• Melle van Uden – Recruiter Starwood Hotels the Netherlands
• Thomas van Keulen – Marketing Executive Starwood Hotels the Netherlands
• Eric van Lambalgen – Assistant Financial Controller Hotel Pulitzer
• Elly van de Wouw - Director of HR Starwood Hotels Amsterdam
• Jantien van den Berg – Events Specialist
• Ruud Hermans – Events Manager Hotel Des Indes
Personal and Professional Training & Development
Next generation of Service Culture – 120 Days training programme about the Brand you are working for.

Service Culture is the foundational learning platform for us to create such culture and experience. You will begin your service culture learning pathway. This is a unique experience which allows you to understand your brand and how to deliver consistent service with each and every guest encounter.

Using a blended approach to learning you will experience a mixture of on-line learning modules, instructor led sessions and experiential learning on the job which will help you gain awareness, build understanding and eventually be able to demonstrate the skills required for you to be successful in your new role.

You will be guided through the service culture programs with your individualized learning map which will show your progress along your journey and help you understand what is coming up next.

The service culture curriculum enables all of us to deliver memorable experiences to each of our guests globally; and gives our associates and guests a better way to experience the world.

The service culture program focuses on three areas: service essentials - which ensures we are consistently delivering on the basics, brand activation - which allowed us to bring our brand positioning to life and finally leadership - which energizes associates at all levels.

Other training programs:
• Introduction day
• Service recovery training
• Departmental Workshops
• Upsell training
• Development Center; all online training accessible for everyone
Company video

Culture

Formal - Informal
Formal 1 2 3 4 5 Informal
Flat organisation / Hierachical
Flat organisation 1 2 3 4 5 Hierachical
National / International
National 1 2 3 4 5 International
Fixed salary / Commission based:
Fixed salary 1 2 3 4 5 Commission based
Fixed work space / Flexible Work Space
Fixed work space 1 2 3 4 5 Flexible Work Space
HR Philosophy
We hire for attitude, we train for skills / Diversity in every sense / Developing Talent for Growth

Campus The Hague

Brusselselaan 2
2587 AH Den Haag
Tel +31 70 351 24 81
E-mail info@hotelschool.nl

Hotelschool

Campus Amsterdam

Jan Evertsenstraat 171
1057 BW Amsterdam
Tel +31 20 851 29 00
receptionam@hotelschool.nl