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Student Stories

Tessa Egli

Housekeeping Trainee
Hotel Vier Jahreszeiten Kempinski in Munich

"Everybody knows the Oktoberfest in Munich. It is one of the most famous and biggest folk festivals in the world."

"During 16 days Munich turns into a crazy and crowded metropolis. People from all over the world are coming in, mainly to drink beer, have fun and experience once in their life the Bavarian folk festival. Working in the Housekeeping department in Hotel Vier Jahreszeiten Kempinski, the best Hotel in Munich, gave me a special and different insight into the world of the Oktoberfest and its visitors. During that period, the room rates in Munich hotels are incredible high, sometimes even 3 times as high! Therefore, not everybody can afford to stay in the 5 star luxury hotel and meanwhile spending a day and night on the festival, including all food and drinks. Due to this reason, the hotel attracts a certain type of guests: rich, young, and willing to spend money.


The festival started on Saturday 21st of September with a big parade through the Maximilianstrasse, one of the most expensive shopping areas in Europe. However, for us in the Housekeeping department the festival started already on Friday. 220 Check-ins and check-outs, which was the highest number of check-ins’ /check-outs’ since years!


On Saturday, one hour before the parade started, the guests came out of their rooms. To my amazement, almost all of them were wearing the nicest and certainly most expensive traditional costume (Dirndl and Lederhosen) made out of silk and genuine leather. They were dressed up like long-time residents, the only difference was – they were not speaking German but most of them spoke Russian, it was unbelievable. Everyone was happy, excited and there was a very nice atmosphere in the hotel.


Unfortunately, on the next day there was a rude awakening. I have never seen hotel rooms that look and smell so bad as the ones during Oktoberfest! It was one big mess. Every second day we had around 170 arrivals/departures which was a challenge as the departing guests stayed in their room until 12.00 o’clock and the arrival guests wanted to check in as soon as possible. However, it was almost impossible to finish all the rooms on time. Therefore, being the supervisor, I also had to help cleaning the rooms, as well as motivate the chambermaids to clean faster and check the rooms as fast as I could without any lack of quality.


The 16 days of Oktoberfest were crazy, busy and long days for all the departments of the hotel. Nevertheless, it was interesting to see and to experience working in a hotel when a big city event is going on, what types of guests are visiting and how they behave!"


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