Practical Placement, Front Office
Hilton London Kensington, London, United Kingdom
“I have made so many great memories over the last six months, but one that really surprised me was being recognised as team member of the month during my second month of the internship!”
Hi, my name is Ruben Bonnevits and I recently finished an amazing internship at the Hilton London Kensington!
I requested a Front-Office internship at an international hotel with over 400 rooms. After placement office introduced me to the Hilton London Kensington, I had my job interview with the front office manager, and shortly after the interview I got accepted!
During the first weeks of the internship I got trained via courses and trainings, which resulted in me being fully capable of performing all front office tasks as receptionist. I was very lucky to join an amazing and motivated team, who all had different backgrounds and experiences I could learn from. Also, the front office team alone hosted over 10 different nationalities, which let to a very multi-cultural team atmosphere.
The organisational structure in the UK is very tall structured, which means very hierarchal. This was an adjustment for me, coming from the flat organisational structures we mainly have in the Netherlands.
My day-to-day job was very divers, with front office and back office tasks, though I have probably spent most of my days at the Hilton Honours reception desk, which every Hilton offers to its loyal and frequent guests. Not only was this an amazing responsibility, but it also gave me the opportunity to get a little more personal with the guests and go the extra mile to create the perfect flawless stay!
I have made so many great memories over the last six months, but one that really surprised me was being recognised as team member of the month during my second month of the internship! This was one of those amazing motivational boosters Hilton offers for their team members.
I can honestly say that these six months in London have brought me so much more insight into what our industry is about. And to all of you who still in doubt where to go, choose Hilton! This is one of those companies who really takes care of their staff members and keeps everyone motivated and on the top of their game when representing the Hilton Brand Standards!